For health and safety reasons, we do not accept returns or exchanges, and all sales are final. This includes all products, even if they are still in sealed packaging and have never been touched.
However, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 30 days from the date of purchase. If for some reason we are sold out of the specific item, store credit for the amount paid will be issued. “My partner didn’t like it” or “my cat scratched it” are not acceptable grounds for a damage or defect exchange.
If your toy inexplicably stops working after 30 days, check to see if your toy has a manufacturer’s warranty. If there is a manufacturer’s warranty, the product page lists the toy’s warranty under the “specs” tab. If your toy is covered, contact the manufacturer directly.
If you think you may have a damaged or defective product, send an email to email@example.com with your order number, and we will assist you as soon as possible. If an exchange is granted, make sure you have all the product parts, accessories, and packaging that came with the product in order for the exchange to be granted.
If you would like to submit an article or a product feature to Spectrum Boutique, please send us an edited draft and at least one supporting photo (if applicable).
Currently Spectrum Boutique is fully staffed. If you feel like you would be a valuable addition to our team in the future, we are always accepting resumes. Positions include: Retail Associate, Warehouse Staff, Social Media Management, Sales, and PR.
Subject: Resume Submission for (Position)
If you wish to be a writer for our upcoming culture site, see Contributors
Shipping, as well as billing, is discreet and will not have “Spectrum” or any other adult company name visible. All orders ship within 1 business day.
What if my item is backordered? A backordered item is an item that is out of stock, but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a backordered item will be restocked, email us!
For shipping to Canada or the UK, a flat rate of $20 will be charged. Customers who are charged for this shipping option will be immediately refunded the remaining balance if the shipping cost ends up being below $20.
Customers outside of the the U.S., U.K. AUS or Canada may order by emailing firstname.lastname@example.org for a shipping quote. Please note that many brands restrict us from selling their products outside of the U.S.
Spectrum Boutique is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered.
Because we are a start-up, some products ship directly from our facilities in Detroit, and some products ship directly from our distributor. You will not be charged extra shipping if your order contains products that ship from both places. Please keep in mind that your order may arrive in two separate packages. We apologize for any inconvenience this may cause, and if this is a specific concern of yours, contact us at email@example.com and we will be happy to find a solution. As soon as we are able to make it happen, all products will ship in one single package!