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How can I join the Spectrum Loyalty Program?

To join our loyalty program, you must create an account here. Points will begin to accrue with your first purchase after you’ve joined beginning on July 14, 2022. Purchases placed before this date will not accrue points.

What are the perks of joining?

Earn points with purchases to reach different tiers and unlock new rewards:

How the tiers work: Earn more rewards the more you shop!

• All new members join at the DTF tier:
  • Earn 1 point per dollar spent
  • Access exclusive monthly coupons
  • Redeem points for special rewards:
    • $5 coupon for 75 points
    • Black Satin Blindfold for 100 points
• Once you accrue 150 points, you will automatically be bumped up to the Friends With Benefits tier:
  • All the benefits of the DTF tier
  • Redeem points for additional rewards:
    • $10 coupon for 150 points
    • Fun Factory Toy Bag for 200 points
    • 1oz Swiss Navy All Natural lube for 250 points
• Once you accrue 500 points, you will automatically be bumped into the Netfux and Chill tier:
  • Accrue points faster! Earn 1.5 points for every dollar you spend after 500 points.
  • All the benefits of the Friends With Benefits tier
  • Redeem points for additional rewards:
    • $25 off 250 points
    • A copy of Carnal Knowledge signed by author Zoë Ligon for 500 points
    • InBloom Tulipa for 350 points
    • OR InBloom Lilium for 350 points
    • Spectrum Boutique Moonlit Dildo T-Shirt for 350 points
• Once you accrue 1000 points you’ll automatically be bumped into the Bae tier:
  • Accrue points faster! Earn 2 points for every dollar you spend after 1000 points.
  • All the benefits of the Netfux and Chill tier
  • Redeem points for additional rewards:
    • Mood Naughty Rainbow Anal Training Set for 600 points
    • Learn the Ropes Bondage Kit for 750 points
    • Or Love Me Gentle Bondage Kit for 750 points
    • Gender X Handle It Rechargeable Wand for 850 points
    • A virtual personal shopping experience with one of our educators for 850 points
    • 25% off coupon for 500 points
• Once you accrue 2000 points, you will enter the top tier of our loyalty program, Zaddy:
  • All of the benefits of the Bae tier
  • Redeem points for additional rewards:
    • A 30-minute educational or personal shopping Zoom or Skype session with Zoë Ligon for 2000 points
    • 30% off coupon for 1000 points
    • Free Rechargeable Magic Wand for 1000 points
    • Close Encounters Holographic Bondage Kit for 1500 points
    • A virtual personal shopping experience with one of our educators for 850 points
    • InBloom Set with all 3 toys for 1500 points

How exactly do I earn points?

You will earn points based on the total dollar value of the items you purchase NOT INCLUDING tax or shipping. The accrual rate is based on the current accrual rate for the tier you’re in when you start your purchase.

How do I redeem my points?

• Log in to your dashboard to see what offers are available to you based on your current rewards level and points balance.
• If you’re redeeming points for a product, in your dashboard, click the reward to visit the product page. If the product is eligible for purchase with points, you will see the option next to the add-to-cart button.
• If you’re redeeming a coupon for a dollar amount or percentage off of your purchase, select that option in your dashboard and you will receive an email with your unique coupon code. Once you are ready to complete your purchase, you can add your coupon code in the promo code field at checkout. Please note that you can only use one promo per transaction. Coupons cannot be used on already discounted items.
• If you are redeeming an experience such as a personal shopping experience or a video call with Zoë or one of our other educators, please select the option in your dashboard. You will receive a confirmation email and someone from our team will follow up to schedule an exact date and time for the experience.

When are my points available?

Your points will become available 2 to 3 business days after you complete your purchase. Once you see your points in your dashboard, you can redeem them on a future purchase.

When do my points expire?

Your loyalty points will never expire!

Can I cash in my rewards points or trade them in for different items?

Unfortunately, rewards points can only be redeemed for the perks listed in your dashboard at the time of redemption. They have no cash value and cannot be redeemed on any items outside those listed on your dashboard. The perks in each category can and will change seasonally or based on availability. Spectrum Boutique reserves the right to update the perks, accrual rate, and other details related to the loyalty program and rewards at any time.

Can I get my points back after I’ve used them?

In general, Spectrum does not accept returns (see our returns policy here in our general FAQs), therefore you cannot return any items that you redeemed with your loyalty points or be refunded points. In the unlikely event that you receive a product that is damaged or has a manufacturing defect, we will do an exact exchange.

Other rules and regulations of the loyalty program:

• Any points earned on a purchase that is later canceled or returned will be deducted from your account at the time of cancellation.
• We reserve the right to cancel any experience based on the safety of our customer service and education staff.
• If points are being misused or added fraudulently to an account, we reserve the right to remove points, remove users from the loyalty program, or make any other changes necessary at any time.
• Spectrum may update the terms and conditions of the loyalty program at any time. This includes accrual rates, perks, rewards, levels, and more. Any changes to the program will appear in the FAQ section of the loyalty program dashboard.
• Promotions cannot be combined or used on already discounted items.
• We reserve the right to end the loyalty program at any time.