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Shipping Policy

All U.S. orders over $99 ship FREE!

$7 flat rate shipping
$4 flat rate shipping if order solely consists lubes, condoms and other small items

Shipping, as well as billing, is discreet and will not have “Spectrum” or any other adult company name visible. Most orders ship within 1 business day. You must be at least 18 years of age to order from Spectrum Boutique. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out. In some cases, additional shipping will be listed in the product description, but not always. Feel free to contact us if you have any questions about this at info@spectrumboutique.com.

Please confirm your shipping address before you check out and use a verified address when possible. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 10% restocking fee with a minimum of $10.  The rest will be returned to you automatically. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $99.

What if my item is backordered? A backordered item is an item that is out of stock, but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a backordered item will be restocked, email us!

We are not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

Please note that many brands restrict us from selling their products outside of the U.S. In most cases our software will prevent you from checking out these products.

Spectrum Boutique is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered.

If your package’s tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or provide a secure location for delivery.

To file a claim with the shipping company use these instructions:

UPS:

https://www.ups.com/us/en/help-center/claims-support.page

Or call 1-800-PICK-UPS

-Have your tracking number handy for reference.

-You do not need to describe what was in the package, if a description is asked for, t-shirts will suffice.

-UPS will file a trace for the package, please allow up to 8 days for the investigation to be completed.

-If UPS is unable to locate your package, we will file a claim on your behalf.

-We highly recommend purchasing insurance or signature required for packages of high value prior to checkout.

USPS:

-You must call or visit your local postal facility as soon as possible after “delivery” has taken place.

-You must ask to speak to a supervisor.

-Ask them to speak to your delivery person and to double check the back of the facility.

-Have your tracking number handy for reference.

-You do not need to describe what was in the package, if a description is asked for, t-shirts will suffice.

-You may call the USPS 800 number if you wish but please know that this is largely ineffective, speaking to someone directly will provide better results.  You can also try https://www.usps.com/help/missing-mail.htm.

-If USPS is unable to locate your package we will file a claim on your behalf.

-We highly recommend purchasing insurance or signature required for packages of high value prior to checkout.

If you have any questions or concerns about shipping please feel free to contact us at info@spectrumboutique.com and we will be happy to find a solution.